Frequently Asked Questions

Do the products have an expiry date?

Apart from the Hair Follicle Shampoo, all Clear Choice products have an expiry date printed on them. All products are guaranteed to have at least 6 months of remaining shelf life from the date of delivery.

My product is about to expire can I return or exchange it?

Should your product expire prior to 6 months from the date of receipt and you did not have a chance to use it, you may contact our customer service department 2 weeks prior to the product expiry to request a free replacement.
NOTE: We will only authorize replacements for unopened sealed products that had less than 6 months of shelf life from the date you received it. Expired products shouldn't be used; product effectiveness will have decreased!!

What is your return policy?

As of March 21st, 2017, all product sales are final. Products may not be returned for a refund. Product exchanges will be accepted within 30 days from the date you received your package. Anything over 30 days automatically becomes non-exchangeable. The customer is responsible for all shipping charges related to the exchange unless Clear Choice made an error with the order.

After consuming the One Shot Concentrate my urine is bright yellow/greenish. Is this Normal?

Yes, after drinking the One Shot Concentrate one's urine might change color due to the B2 vitamin in the product. This is normal and urine color intensity will vary from one individual to another. The urine color has no relation to the fact that the product is called One Shot Concentrate. Urine color intensity should reduce after urinating a few times.
If the color of the urine persists and any questions arise, you can simply say that you take daily multi-vitamins.

Is the shampoo only good for the hair on my head?

No. This shampoo is safe to use on all body hair.

How long do I need to stay away from food and beverages to use the Rescue Cleanse?

You need to abstain from food & water 4 hours prior to taking it.

I no longer need the product can I send it back for a refund?

No, unfortunately, you can’t. When you purchased the product you accepted our terms and conditions which state that all products sales were a final sale without the possibility of a refund.

I ordered the wrong product, can I exchange it for the right one?

Yes, but all exchanged product must be received back within 30 day sof the delivery date. Anything received past the 30 days of the delivery becomes non-exchangeable. You’ll also be responsible for all shipping charges..

How do I claim my money back guarantee?

Any guaranteed product will have the guarantee information printed on the package. If you do not see any mention of the guarantee on the package then this means the product no longer carries a guarantee.** As of March 1st, 2019, no Clear Choice products are covered by the 200% money-back guarantee or any other guarantee**.
If you purchased your Clear Choice product before we removed the guarantee you will be requested to submit additional documentation and the original packaging in order to support your claim.

My product expired, may I still use it

No, expired products may have decreased in effectiveness and should not be used. Quite frankly It’s not worth the risk.

What If I mixed the Sub-Solution or opened/broke the seal on the Quick Luck and did not need to use it, can I keep it for a later time?

Yes. Once the solution is mixed you have 8 hours to do one of 3 things with it:

1) Use it.

2) Put it in the fridge to use in the next 48 hours.
3) Put it in the freezer. (It will keep for up to 6 months)

Can I re-heat my synthetic urine?

If the seal is not broken, yes, you may re-heat you synthetic urine as many times as you like.

Which Rescue Cleanse detox drink is best for me?

If you are under 200lbs you must only use the 17oz detox drink but if you are over 200lbs you must only use the 32oz detox drink. The detox drinks were specifically designed to detox people by weight.

How do I use the heat activator powder?

Take out the heat activator powder and gently tap the vial to loosen the powder. Carefully pour about 1/8 of the powder into the vial's cap, then add it to the synthetic urine. Do not pour directly from the vial into the urine! It's very easy to overpour if you do this. Put the cap back on the urine, shake it gently for 10-15 seconds, then check the temperature strip. Repeat as necessary to get the urine to 94 - 100 degrees.
Do not add the whole vial at once